Contact 6 helps consumers save $40,000 in November 2025
Contact 6 helps consumers save $40,000 in November 2025
Consumers said Contact 6 helped them resolve 14 cases in November.
MUSKEGO, Wis. - Wisconsin consumers said they were promised big refunds, but weeks later, they still didn't have their money. That's when Contact 6 stepped in to speed things up.
Timeshare trouble
What they're saying:
Russell Krueger has decades of happy memories with his family in the Wisconsin Dells. However, all good things must come to an end.
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"We enjoyed the timeshare," he said. "It was well worth the money it cost me."
Krueger decided the maintenance fees for the timeshare had gotten too high and hired a company to help him exit the timeshare last year. He paid a hefty fee and, soon after, decided to cancel the contract.
Russell Krueger
"I could still be calling them if it wasn't for you," Krueger told Contact 6.
Contact 6:
Krueger said after weeks of discussion, the business agreed to a full refund. Then, it only sent him half the money.
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"I had told them flat-out that I was going to call Contact 6," said Krueger.
Krueger wrote to Contact 6 after waiting months for the money. He said, within three days, the money was in the mail.
Unexpected charge
What they're saying:
Debbie Montano in Milwaukee wrote to Contact 6 about a problem with her pharmacy.
"I went through the drive-thru and was told ‘nine fifty-six,’" she said. "Thinking in my head, it was $9.56."
Montano said that charge would have been close to what she usually pays. Instead, $956 was withdrawn from her account.
Debbie Montano's unexpected charge
"At first, I was in shock," she said. "A lot of my money, and my bills and everything, is linked to that debit card."
Contact 6:
Weeks later, Montano said Contact 6 helped her to finally get a refund.
"I fought and fought," she said, "but, I couldn't do it alone."
Debbie Montano
November savings
By the numbers:
Krueger said he saved about $9,146. His savings are among the $40,000 that consumers said Contact 6 helped them save in November.
Contact 6's associate producer, Annette, worked behind the scenes to resolve 14 cases. She got a tree removal service to come back and take out the roots it left behind in an elderly Oconomowoc couple's yard, saving them about $500.
She also helped a Grafton family get a $4,300 refund for a couch with a faulty reclining mechanism. Thanks to Contact 6, another family said their city finally cleared litter from a creek near their house.
How to get help
What you can do:
With just weeks left in December, Contact 6 has helped consumers save more than $500,000 in 2025. To find out if we can help you, file an online complaint form.
The Source: Information for this report comes from Debbie Montano, Russell Krueger and the Contact 6 case files.