Southwest Airlines has faced intense criticism after thousands of flights were canceled over the past week but said it is expecting to be back to normal operations on Friday, Dec. 30.
A Richfield family thought they properly notified the airline that their son, who has autism, has trouble wearing masks. Instead, they were told he couldn't fly.
Omicron disrupted plans to bring back the service in February
Southwest is investigating a pilot who used a phrase that's become a stand-in for insulting President Joe Biden over the plane's public address system.