MADISON -- The Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) asks shoppers to pay close attention to the different stores’ policies while they shop, to ask for gift receipts at the register, and to keep all sales documentation throughout the holiday season.
Officials say some stores will not honor a return or refund request without a receipt, so it is important to ask for gift receipts at the time of purchase and to include them with the package. Drop the gift receipt in the box or tape it to the front or side of the box before you wrap the item.
Additional return tips include:
If you believe a retailer is not honoring its posted return policy, file a complaint with the Consumer Protection Bureau at datcp.wi.gov, send an e-mail to firstname.lastname@example.org or call the Consumer Protection Hotline toll-free at 1-800-422-7128.