KANSAS CITY, MO (WITI) -- A Missouri woman frustrated with her US mail service decided to arm herself with a video camera.
According to WDAF, Susan Howard Perry had filed several complaints about her mailman's carelessness over the years. From destroyed letters, to packages being left by the street, she decided enough was enough.
Knowing she had an expensive book coming in the mail, she decided she would take a video of the drop off. What she found appalled her.
“I thought – I’m gonna see what he does with this book – and sure enough, that’s how the video happened,” she explained.
Narrating from her window, Susan watched the mailman throw her expensive package on the ground. And she felt relief that she finally had proof.
“I thought – if I were to tell somebody this, they’re gonna look at me like, really? Come on, you’re exaggerating. No I’m not, that’s how my mail gets delivered,” she said. “He would put the mail in, and then shove the package in, which would just tear up all the mail.”
Perry said she filed complaint after complaint about her mailman's carelessness, but never got a resolution. As a result, she decided to post the video on Facebook.
After she posted the video, the support started pouring in -- and the manager of her post office came to see her.
He showed up at my front door, and literally his boss had seen the video on Facebook, and he said, ‘I apologize,’” she said.