WAUKESHA (WITI) -- A Waukesha 911 dispatcher was on the job for just a few weeks -- and was called upon to help deliver a baby, coaching the parents over the phone. On Thursday, April 4th, the family and the dispatcher met for the first time.
The 911 call describes tense moments, with a mother in labor, and dad on the line with a 911 dispatcher who was ready to help.
As the Mukwonago mother and father waited for an ambulance, the baby was born.
The moment of the baby's birth turned scary when Bobby and Shauna Larson realized their baby had not taken a breath.
With just 18 days on the job, Waukesha County Dispatcher Jeffrey Poff's training came into play. Seconds seemed like hours until finally, the baby cried.
Little Nolan was healthy and breathing.
On Thursday, the voices on the phone met face-to-face.
"I look at the baby and I say 'I helped with that.' It's pretty crazy!" Poff said.
Poff even got to hold little Nolan for the first time.
"It's a great, great ending. I couldn't have asked for a better way to go through all of this," Shauna Larson said.
"That's why I got into this. That's why I do it, is to help people," Poff said.
Nolan was the third baby delivered with the help of the Waukesha County Communications Center since November.