With NBA season suspended, ticket refunds on hold through 3rd-party vendors: 'I think it's absurd'

Loading Video…

This browser does not support the Video element.

Bucks season still postponed

Bucks season still postponed



MILWAUKEE -- It's been a disappointing time for Milwaukee Bucks fans; many thought this was the team to go all the way.

Now, it's unclear when or if the NBA season will resume. So, what about all the fans who bought tickets?

Risa Berg



"This was going to be the first time we were all going to Fiserv Forum together," said Risa Berg. "There's a lot of people across the country who are in the same predicament that we are."

The doors of Fiserv Forum have been locked since the NBA suspended its season on March 11. Berg's family had 12 tickets to the Bucks game that was scheduled for Easter Sunday -- a purchase that came close to $700.

She reached out to Vivid Seats, which sold the tickets, and asked for a refund. She was denied. The reason?

"My husband got an email from the vendor that said that the game was in postponement status," Berg said. "I think it's absurd."

On its website, the NBA still says it "intends to resume the season, pending further developments related to the pandemic."

(Photo by Dylan Buell/Getty Images)



A spokesman for the Bucks told Contact 6: "There have been no canceled games. We are unsure of what a potential schedule or a number or a number of games would be."

Berg is skeptical that all games will be rescheduled and says, even if they are, the risk may not be worth the reward.

"My elderly in-laws were planning to go. There's no way I would put their health in jeopardy to rush to an arena event," said Berg.

Vivid Seats' policy is a common one among third-party ticket sellers; along with Ticketmaster, it's not refunding postponed NBA games.

The Bucks' website reads:


"I'd much rather have my refund now and then be able to use my discretion to attend an event," Berg said.

The Bucks tell Contact 6 that anyone who bought tickets directly can call with questions. However, it has no control over third-party websites.

Fans with tickets to NHL or MLS games are in a similar position with those games postponed, too.

Statement from Vivid Seats:


Statement from Ticketmaster: