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VIRGINIA -- Petco has now taken "full responsibility" for the death of a dog named Colby, who died following a routine grooming appointment at Petco's store in Midlothian, Virginia last week, WTKR reports.
Colby's family says he had no health problems and was scheduled for a routine grooming at Petco. Hours later, the two-year-old Golden Retriever was pronounced dead at an animal hospital.
Allison Marks dropped "Colby" off at the Petco store to be groomed. When she hadn't heard back after a couple hours, she called the store, and was told to meet an assistant manager at a nearby animal hospital, WTKR reports.
By the time she arrived, Colby had been pronounced dead -- apparently from heat stroke.
The family says Petco's assistant manager said a groomer had accidentally left Colby in one of the drying cages because the groomer left to attend a graduation party.
Melody Newman says Colby was her mom's dog. The family is reportedly in shock over what has happened.
"My sister called and told me what had happened and I was like 'Are you serious?'" Colby was a very playful puppy. He just turned two in February," Newman said.
Petco officials say Colby's death was the result of the store's animal care protocols not being followed.
Petco has released this statement to WTKR:
Colby's family has released this statement as the investigation continues: