Starbucks customer finds upsetting message on his cup: "Definitely struck a nerve"

ST. AUGUSTINE, Florida -- A Starbucks customer in Florida received an unexpected comment on his coffee cup.

This message was printed on a grande cup of white mocha served to a customer at the Starbucks store: “DIABETES HERE I COME.”

A photo of the message on the cup was shared with Action News Jax on Facebook.

“That first word just automatically brought the picture of both sisters in my head, and I was taken aback,” the Starbucks customer told the television station.

The customer said he works near the coffee shop and a fellow employee picked up coffees for their staff.  His cup had the unusual message. He said the diabetes statement hit close to home because his two sisters suffer from Type 1 diabetes.

“Just the struggles they went through and all the doctor appointments they had,” said the customer.

The television station took this customer's concerns and the photo of the message on the cup to Kent Miller, the store manager.

"We definitely don’t condone this, but let me find more about this, and I will talk to my boss," Miller said.

Miller said the only thing that should be written on the label is the drink type and the name of the customer.

Starbucks corporate officials said this:

“We strive to provide an inclusive and positive experience for our customers, and we're disappointed to learn of this incident. We are working directly with the customer to apologize for his experience, and with our partners (employees) to ensure this does not happen again.”

A 16-ounce white chocolate mocha has 470 calories when it’s made with two percent milk.

The customer wrote a note on the same cup -- leaving a message for the baristas in hopes these employees won’t judge other people.

He wrote: "Two of my sisters are diabetic, so not funny."

“Seeing and knowing the struggle my sisters went through by third, fourth grade -- it definitely struck a nerve. I didn’t want to just let it go,” said the customer.