SANTA ANA, Calif. - Southwest Airlines is apologizing after a gate agent apparently mocked a 5-year-old girl's name and posted a photo of her boarding pass on social media, according to KABC.
The girl's mother claims the agent mocked the girl's name, Abcde Redford, and laughed at her while they were boarding the plane.
The girl's name is pronounced "ab-city," according to KABC.
Redford said someone saw the photo of Abcde's boarding pass on Facebook and brought it to her attention.
Redford said contacted Southwest Airlines about the photo. The airline issued a statement to ABC7 on Thursday: