SAN JOSE, Calif. -- Users around the world tried logging on to the video conferencing app Zoom Sunday morning, May 17, only to have reported issues with its audio and visual features.
Around 9:05 a.m. CDT, 7,622 people reported issues with the app on downdetector.com, with 72% of users claiming the video conferencing aspect wasn't working.
Zoom has taken off since the coronavirus pandemic. Its primary users interact with colleagues working from home in webinar and meeting settings, while others catch up with friends and family. The service is available online and through an app on smartphones.
As of 9:45 a.m., Zoom was still presenting issues for users.
A Zoom spokesperson reached out to FOX6 around 11:45 a.m. with this statement:
“Zoom users impacted by an issue hosting and joining Zoom Meetings and Zoom Video Webinars should now be able to host, join, and participate in these sessions. We are continuing to assess this matter that impacted a subset of our users and will monitor to ensure no further operational impact. We sincerely apologize for any inconvenience this might have caused.”