MILWAUKEE (WITI) -- We Energies urges customers who are behind on their energy bill to get caught up before the end of the winter heating moratorium. Customers in significant arrears are at risk of disconnection starting April 16th.
The company is launching its Stay Connected campaign earlier than usual
because of the extreme winter. Customers have seen their heating bills increase
from last year, largely due to a sharp increase in the consumption of natural gas.
We Energies is using phone calls, bill inserts and other messaging to alert
customers who are behind on their bills. Unfortunately, scammers have been
known to prey on customers during this time of the year. Customers who receive
suspicious phone calls or emails should contact We Energies directly to verify the
status of their account.
We Energies offers several options to prevent disconnection:
Customers having problems paying their bills are encouraged to contact
We Energies as soon as possible. They can select a payment option and learn
more about energy assistance by calling 800-842-4565. Customers also can visit
we-energies.com to learn more about online payment options.