MILWAUKEE - The Milwaukee Department of Emergency Communications provided an update Wednesday after it completed its investigation into the handling of a 911 call and delayed emergency response.
The backstory:
At least one employee lost their job following a City of Milwaukee investigation into the mishandling of a 911 call, according to documents reviewed by FOX6 News.
The employee was one of the two universal call takers that took a pair of 911 calls from a third-party dispatch service, alerting them that a 99-year-old woman was in danger near 14th and Cudahy on the morning of July 27. The third-party dispatcher told the city's universal call taker they believed the situation could be a domestic call.
When the dispatcher called 911 a second time minutes later, they patched in audio in which a man can be heard threatening a woman, yelling, "Shut the [expletive] up! I'm gonna beat the [expletive] out of you!"
Though the call takers told the third-party dispatcher that police were on it, they didn't arrive until more than 2.5 hours later — after the woman dialed 911 herself.
"I've been attacked. I need help," the victim said after calling 911.
The two employees — the call takers — were subsequently placed on paid administrative leave while the DEC launched its internal investigation.
This is a developing story. Check back for updates.
Milwaukee 911 review after delayed response to attack, employee discharged
At least one employee lost their job following a City of Milwaukee investigation into the mishandling of a 911 call, according to documents reviewed by FOX6 News.
The Source: FOX6 News attended the Milwaukee Department of Emergency Communications news conference about the completed investigation and referenced prior coverage of the delay, the investigation and the home invasion.