IMPACT 211 information, referral service expands

MILWAUKEE (WITI) -- IMPACT 2-1-1 is now the largest provider of 2-1-1 services in Wisconsin, serving Milwaukee, Waukesha, Racine, Kenosha, Washington, Ozaukee, Jefferson, Dodge and Walworth counties. The announcement coincides with National 2-1-1 Day, which is celebrated annually on February 11.

2-1-1 call centers provide a 24-hour central access point for people in need of family, health and social services. During times of personal crisis or community disaster the free, confidential helpline makes it easy for residents to get connected to information and assistance.

Since its inception in 2002 as the service provider for Milwaukee County, IMPACT 2-1-1 has received over 1.4 million requests for assistance including nearly 200,000 contacts in 2013.

Clients connect with trained community resource specialists by dialing 2-1-1, texting TXT-211 , or initiating an online chat; or by searching the online resource database independently at